Midturn Terms of Use

Service: the Midturn iOS app and the nexapps platform services behind it (together, the “Service”)
Provider: Nexapps Bilişim ve Yazılım Hizmetleri Limited Şirketi, Soğanlık Yeni Mah., Soğanlık D-100 Kuzey Yanyol Cad., A Blok No: 72/2, İç Kapı No: 10, Kartal, İstanbul, Türkiye (“nexapps”, “we”)
Contact: support@nexapps.co

1. Agreement and who we are

These Terms apply when you start a free trial or a subscription, or otherwise use the Service after they have been shown to you. Our Privacy Policy explains how we handle your data. It is a separate notice, not part of these Terms.

Your license to the app binary is governed by Apple’s standard Licensed Application End User License Agreement (LAEULA). These Terms govern the service: your account, subscriptions, AI-generated content, acceptable use, and our respective responsibilities. If these Terms conflict with mandatory consumer protections in your country, those protections prevail.

If you do not agree, do not use the Service.

2. What Midturn is — and is not

Midturn is a general wellness journal for the perimenopause transition: a daily tap-based check-in for symptoms, sleep, cycle events, and HRT/supplement adherence; trend charts; an AI-generated weekly pattern narrative; and a compiled Appointment Report you can bring to your clinician.

2.1 Not medical advice — read this section carefully

• Midturn does not provide medical advice, diagnosis, or treatment. It is not a medical device, and it is not a substitute for professional medical care.
• Narratives, trends, scores, and reports are informational descriptions of the data you logged, intended to support your own awareness and your conversations with a qualified clinician — always consult your clinician before making any health decision, including decisions about hormone therapy, supplements, or medication.
• The HRT/supplement log records your own adherence entries only. Midturn never provides dosing guidance, never recommends starting, stopping, or changing any medication or supplement, and makes no claims about their efficacy.
• Methodology transparency: narratives and reports are generated from the check-in data you entered (severity scales 1–5, dates, cycle events, adherence flags). They describe correlations and patterns in your logs; correlation is not causation, patterns in self-reported data can be incomplete or coincidental, and reports disclose the number of logged entries and any missed days they are based on. Where data is sparse (for example, your first weeks), outputs say so rather than overstating.
• Do not use Midturn for emergencies. If you think you may have a medical emergency, call your local emergency number immediately.

3. Eligibility and accounts

• You must be at least 18 years old to use the Service, which is intended for adults.
• Anonymous account: on first launch the app creates a pseudonymous account tied to a random identifier so the Service works without registration. It exists on the device it was created on; there is no cross-device sync in this version — use the in-app encrypted export/import to move your data to a new device.
• You are responsible for your device and for safeguarding any exported data files.
• Account deletion is available in-app (Settings → Delete Account) and works as described in the Privacy Policy §7 — including the warning that deletion does not cancel an active App Store subscription (cancel via iOS Settings → Apple Account → Subscriptions).

4. Subscriptions, free trial, and billing

Midturn’s core logging may be free or paid depending on the current offering; paid features (including AI narratives and the Appointment Report) require Midturn Pro, an auto-renewing subscription purchased through Apple. The exact plans, prices, trial length, and what each plan includes are always shown on the in-app purchase screen and in the App Store before you buy — the purchase screen is authoritative for price and duration, and nothing in these Terms promises different terms than shown there.

• Free trial: if a free trial is offered, its length (currently 14 days) and the price you’ll be charged when it ends are shown before you start. The subscription begins automatically at the end of the trial unless you cancel at least 24 hours before the trial ends. Any unused trial period is forfeited when you purchase a subscription.
• Auto-renewal: subscriptions renew automatically for the same period (e.g. monthly or annually) at the then-current price unless cancelled at least 24 hours before the end of the current period. Your Apple Account is charged within 24 hours before renewal.
• How to cancel: iOS Settings → Apple Account → Subscriptions → Midturn (or App Store → your profile → Subscriptions). Deleting the app or your Midturn account does not cancel the subscription. Cancellation takes effect at the end of the paid period already started; you keep access until then.
• Refunds: payments are processed by Apple, and refunds are handled by Apple under App Store rules — request them at Apple’s report-a-problem page. We cannot issue App Store refunds ourselves. Mandatory statutory refund/withdrawal rights in your country remain unaffected. If the Service fails a guarantee your local law gives you, contact us and we will help you obtain a remedy, including supporting a refund request to Apple.
• Restore purchases: the purchase screen includes “Restore Purchases” for existing subscribers (e.g. after reinstalling).
• Price changes: if a renewal price increases, you will be notified in accordance with App Store rules and applicable law and, where required, asked to agree before being charged; otherwise you may cancel before the change takes effect.
• Changes to plans: we may change which features are free and which are paid (for example, introducing a free logging tier). Changes apply prospectively and will not remove access you have already paid for during a paid period.
• Fair use: AI features are subject to reasonable fair-use limits to keep the Service sustainable; if you reach a limit the app tells you when it resets.

5. AI-generated content

• Narratives and report summaries are generated by machine-learning models (provided by the AI provider named in the Privacy Policy) from the data you logged. AI output can be inaccurate, incomplete, or misleading despite our quality controls — treat it as a description of your logs to discuss with your clinician, not as a conclusion (§2.1).
• Your inputs, your outputs: you retain all rights in the data you log. To the extent we hold any rights in a generated narrative or report produced for you, we assign/license them to you; you may use your narratives and reports for any lawful personal purpose, including sharing them with your clinician. We use your inputs solely to provide the Service, as described in the Privacy Policy — never to train models, never for advertising.
• Report a problem: under each weekly pattern, the “Something feel off? Tell us” link lets you report it as inaccurate, confusing, concerning or something else. Reports are content-free and anonymous by design: we keep only the reason you chose and the version of the prompt that produced the output — never your narrative text, your logs or your account’s ID — and they are sent whether or not you share usage data. This is deliberate: your health content is stored on your device and never on our servers (Privacy Policy §3.1–3.2), and no feedback flow overrides that. We use reports to fix quality and safety issues; if you want to show us a specific narrative, that remains your choice via your own channels (e.g. email), outside the app’s data flows.
• We may update, improve, or replace the models and prompts that generate content; the consent and naming commitments in the Privacy Policy govern any provider change.

6. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to harm yourself or others;
• attempt to extract medical, diagnostic, or dosing advice from the Service or present its output as professional medical advice to others;
• reverse engineer, decompile, or bypass technical or fair-use limits, probe or disrupt the platform, or access it other than through the app’s intended interfaces;
• use automated means to create accounts or generate content, or resell/sublicense the Service or systematic output from it;
• misrepresent generated reports (e.g. altering a report while presenting it as Midturn-generated);
• infringe others’ rights or applicable law when sharing outputs.

We may suspend or terminate accounts that materially violate these Terms, subject to §10. Where practicable we will warn you first; you can always export your on-device data.

7. Intellectual property

The Service — the app, design, prompts, models configuration, brand, and content other than yours — belongs to nexapps or its licensors. You get a personal, non-exclusive, non-transferable right to use the Service under these Terms (and the LAEULA for the binary). No rights are granted except as expressly stated. Feedback you send us may be used to improve the Service without obligation.

8. Your content and data

Your health data lives on your device by default and is handled per the Privacy Policy — read it; it is short on purpose. You grant nexapps the limited license necessary to process the data you send (the transient AI summaries and account data) solely to provide the Service, consistent with the purposes in the Privacy Policy §4. This license ends when the data is deleted per the Privacy Policy. Keep your own export backup: because your logs are stored on your device and never on our servers, we cannot recover them for you if the device or app data is lost.

9. Disclaimers and limitation of liability

• Australia: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees or your remedies if we fail to meet them. New Zealand: Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Canada: Nothing in these Terms limits your rights under the consumer protection law of your province or territory, including Québec’s Consumer Protection Act.
• The Service is provided “as is” and “as available” to the extent permitted by law. We do not warrant uninterrupted availability, or that AI output is accurate or fit for any medical purpose (§2.1, §5).
• To the maximum extent permitted by applicable law, nexapps’s total liability for claims arising out of the Service in any 12-month period is limited to the amounts you paid for the Service in that period; and nexapps is not liable for indirect, incidental, special, or consequential damages, loss of data you failed to export (unless the loss was caused by our failure to take reasonable care), or decisions made in reliance on AI output contrary to §2.1.
• Nothing in these Terms excludes or limits liability for intent or gross negligence, death or personal injury caused by negligence where such limits are not permitted, or any liability or consumer right that cannot be excluded under the law of your country (including mandatory rights under Turkish consumer law and EU consumer law).
• Apple’s standard EULA contains its own (separate) liability provisions at the license layer.

10. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate the Service for material breach of these Terms, for legal/security reasons, or on discontinuation of the app — in the latter case with reasonable advance notice, and we will support a refund request to Apple for the unused part of any paid period. An account without a subscription that has not been used for 60 days is closed automatically, as the Privacy Policy §7 describes. Sections that by nature survive (2.1, 5–9, 11–13) survive termination.

11. Apple

• These Terms are between you and nexapps. Apple is not a party to these Terms and is not responsible for the Service or its content, including maintenance, support, warranties, or any claims relating to the Service.
• Your purchase and license of the app itself are subject to Apple’s Media Services Terms and the standard LAEULA.
• You represent that you are not in a country subject to a relevant government embargo and are not on any restricted-parties list, and you will comply with applicable third-party terms (e.g. your wireless data agreement) when using the Service.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul Anadolu (İstanbul Anadolu Mahkemeleri ve İcra Daireleri — the courthouse in Kartal that serves our registered seat) have jurisdiction over disputes arising from them. If you are a consumer, nothing in this section limits the protection of the mandatory consumer-law provisions of the country where you habitually reside, and you may bring proceedings before the courts or consumer bodies competent under your local law (in Türkiye: consumer arbitration committees and consumer courts within their monetary jurisdiction).

These Terms are written in English and are also published in French, Spanish and German. If a translation and this English text differ, the version that is more favourable to you applies.

13. Changes to these Terms

We may change these Terms for legal, security or product reasons. For a material change we will tell you in the app at least 30 days before it takes effect; if you do not agree you may stop using the Service and cancel before then, and no change takes away a paid period you have already started. Prior versions available on request.

14. Contact

Nexapps Bilişim ve Yazılım Hizmetleri Limited Şirketi
Soğanlık Yeni Mah., Soğanlık D-100 Kuzey Yanyol Cad., A Blok No: 72/2, İç Kapı No: 10, Kartal, İstanbul, Türkiye
Email (support, privacy and legal requests): support@nexapps.co