Pausa support

If you reinstall Pausa or move to a new iPhone, open the purchase screen and tap Restore Purchases to bring back an active subscription. No new charge is made.

Manage or cancel your subscription anytime in your Apple subscription settings. Cancelling stops the next renewal, and you keep access until the paid period you already started ends. Apple processes every payment, so refunds are handled by Apple — request one on Apple’s report-a-problem page. We can’t issue App Store refunds ourselves.

Go to Settings → Delete Account in the app — no phone call or email required. Your account record and personal data are deleted from our servers immediately, and the app wipes its local database, so your symptom history, weekly narratives, and reports are erased from your iPhone (export first if you want to keep them). Deletion at our processors is completed within 30 days. Deleting your account does not cancel an active App Store subscription — cancel that in your Apple subscription settings first.

Yes. Pausa can create an encrypted local export of your data — a file you control — for backup or moving to a new iPhone. There is no cloud sync in this version, so the export file stays with you; if you delete the app without exporting, the on-device data goes with it.

Pausa Premium starts with a 14-day free trial, then US$44.99/year or US$9.99/month. Prices are shown in USD for the U.S. App Store. Apple charges in the local currency of your own App Store storefront at a comparable price, so your amount may differ — the in-app purchase screen and the App Store are authoritative for the exact price, currency, and trial you get. Your subscription begins automatically when the trial ends unless you cancel at least 24 hours before it does.

Email us at support@nexapps.co. If a weekly narrative or report ever looks wrong, tell us what you saw — every AI-generated summary is something you can question, and a person reads every report.